Technical Analyst 1

at  FortisBC

Affiliation: MoveUP
Employment Status: Full-Time Regular
Salary: $2,531.00 biweekly
Workplace Flexibility: No
Posting End Date: Open until filled
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.2 million customers.
We’re actively seeking new talent to join our mission of transforming B.C.’s energy landscape. As one of BC’s Top Employers with a diverse team of over 2,600 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let’s shape a brighter future for B.C. Position Overview
As a Technical Analyst at FortisBC, this position is responsible for providing technical support to the end users at FortisBC. This includes, but is not limited to, desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure and server storage, data centre equipment. Responsibilities
Provide frontline technical support to our end users
Complete departmental helpdesk/deskside functions including problem receiving,
recording, and tracking
Action technology service requests
Troubleshoot end user issues (hardware and company standard software)
Provide support and tracking for mobile and smart devices
Complete upgrades, installations, and preventive maintenance tasks
Repair computer software and/or hardware and work with external vendors to obtain
repairs when necessary
Liaise with senior support on behalf of client
Deploy device images and software packages
Acquire quotes and procurement of necessary hardware and software
Set-up/receive/deliver PC equipment, recycle of excess surplus equipment
Record software and hardware asset modifications
Maintain up-to-date knowledge of the company’s computer systems
Estimate/complete a series of tasks required for a minor project
Some travel may be required Requirements
2 year Diploma in Computer or Electronics Technology, Computer Science or related
field.
Minimum 2 years’ experience related work experience.
Familiar with current operating systems applicable to the job.
Familiar with imaging processes
Familiar with software deployment
Maintaining business contacts with suppliers, service reps and other businesses.
Familiar with Windows Server based network environment including user maintenance,
scheduling, printer configuration, remote connectivity, etc.
Familiar with Microsoft Office applications, collaboration and communication systems
Knowledge of peripherals and network attached devices including but not limited to
printers, scanners, plotters, cameras, mobile, smart devices
Valid Class 5 British Columbia Driver’s license What you need to know:
This role is covered under the FortisBC/MoveUP Collective Agreement.
If you are a MoveUP employee covered by LOU 42 and are the successful candidate, you may remain in LOU 42.
Prior to the interview, Talent Acquisition will conduct a full employee general record review. This will include, but is not limited to: sick leave and attendance records, personnel file review and letters on file.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles

Please refer the Job description for details