WORK WHERE IT MATTERS

Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ADM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ADM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ADM delivers agile and innovative cloud and IT services and solutions that enable mission dominance.
As an ADM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:
Akima Data Management (ADM), an Akima, LLC company provides turnkey solutions that offer better systems, tools, and methods to further your goals, reduce costs, and streamline operations. From requirements analysis, design, and implementation to operations and training, ADM’s personnel are well-versed in best practices across Enterprise IT, Mission Support Services, and Specialized Technologies.
We are seeking a highly motivated and detail-oriented Technical Analyst to join our team. The ideal candidate will be instrumental in optimizing our IT Service Management (ITSM) processes, with a specific focus on the ServiceNow platform. This role involves analyzing workflows, developing strategic dashboards, and ensuring the efficiency and compliance of our incident response protocols. The Technical Analyst will play a key role in improving operational readiness and supporting data-driven decisions across multiple IT teams.
Responsibilities:

Please refer the Job description for details