Department: Cyber Security & Digital Solutions
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 25-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.
In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.
We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.
Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.
Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

QUALIFICATIONS AND EXPERIENCE

To be successful in this role, you have graduated from a recognized Information Technology or Information Management program
Experience with Microsoft Windows Server operating systems and applications such as SCCM automation platform, Server virtualization, Windows print support, Group policy management, PowerShell, DNS/DHCP, Antivirus, File shares, Active Directory Users and Computers or other technical certifications such as ITIL Foundations would be considered assets.
You must demonstrate a high degree of logical problem-solving ability with a well-developed oral and written communication skills. Experience in Project Management and Change Management and working on ticketing systems is considered an asset. You must also demonstrate that you can contribute to the development of an IT support team by working well with a diverse array of people both inside and outside the team.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s) and reference checks.

As a Technical Analyst, you will play a pivotal role in providing innovative solutions to complex business challenges by understanding client needs and system capabilities. You will be the go-to expert for resolving intricate issues that other support tiers cannot handle, often serving as the first point of contact and representing the organization to clients. Your ability to communicate technical solutions in common, non-technical business language will be crucial as you work with clients of varying digital literacy levels to identify the root cause of their problems and develop effective resolution plans.
In this Tier 1 support role, you will offer technical expertise and guidance to peers across all support tiers. You will thrive on the dynamic nature of technical challenges, ensuring the availability, deployment, and maintenance of digital solutions for the Government of Nova Scotia, meeting or exceeding established customer service standards. Your responsibilities will include ensuring the security and availability of digital solutions within your portfolio, and continuously improving processes to maintain a high level of service with a focus on continual service improvement.
As part of a team of specialists and architects, you will lead by example, fostering effective, collaborative relationships characterized by mutual trust and respect with clients, team members, peers, colleagues, and management. You will provide development and support services for infrastructure running the Windows Server operating system, ensuring the stability, reliability, and resilience of the entire Windows Server landscape, which may host web-based applications, databases, business productivity software, clinical applications, and other services. Your role will be integral in diagnosing complex situations and implementing corrective actions to ensure timely resolution of IT issues.
You will also participate in the development and maintenance of enterprise/corporate services, including vision, policies, guidelines, standards, reference models, and tools, which will be utilized across the government and by its partners. As a team member of Windows Server Support, you will ensure that client needs and requirements are met and service levels are attained. You will follow IT standards in collaboration with Technical Specialists and Technical Architects to align the work methods of CSDS, ensuring effective and timely services.
Analyzing trends in IT issues and performing root cause analysis will be part of your responsibilities, providing sound long-term solutions while considering the impact on other areas. You will develop, modify, or enhance administrative applications and electronic tools to facilitate and improve services. Additionally, you will provide expert advice and training on the optimal use of computing infrastructure to increase its effective and efficient use by clients.