Technical Analyst at Crown Resorts

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, System Monitoring, Troubleshooting, Network, Wi-Fi, Servers, Storage, VMWare, Mobile Devices, Customer-Facing Technologies, Incident Management, Problem Management, Change Control, Windows Systems, Aruba/Cisco Switches, Firewall

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role As a Technical Analyst, you will support the availability and stability of Crown Sydney’s technology environment. You’ll respond to incidents, monitor system health, and troubleshoot issues across networks, applications, servers, mobile devices and customer‑facing systems. This role suits someone who thrives in a fast‑paced, operational environment and enjoys problem‑solving, teamwork and delivering excellent service. Key Responsibilities Provide frontline technical support and monitoring across Crown Sydney’s IT Infrastructure Troubleshoot and escalate issues across networks, Wi‑Fi, servers, storage, VMware, mobile devices and customer‑facing technologies. Manage incident, problem and change records accurately, including participation in Priority 1 incident response where required. Maintain clear communication with customers and internal teams, completing detailed shift handovers and keeping operational documentation updated. Support system changes and upgrades by following strict change control processes and contributing to project‑related activities. Build strong working relationships with IT teams, business stakeholders and vendors to ensure timely and effective issue resolution. About You We’re looking for someone who brings a mix of technical capability, strong communication skills and a customer‑focused mindset. You will ideally have: Tertiary qualifications in Information Technology Comfortable being available for after hours and weekend support for critical incidents Experience in the following: Windows systems, Aruba/Cisco Switches, VMWare Infrastructure, Checkpoint/Palo Alto Firewall Solid background in network routing and switching, with practical experience managing BGP environments. CCNP Certification would be highly regarded Experience working within structured IT environments and ITIL frameworks (ITIL Foundation preferred). Strong analytical and problem‑solving skills, with the ability to remain calm and solutions‑focused under pressure. A collaborative approach and willingness to share knowledge. If this sounds like you follow the prompts and click "Apply Now" On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

The Technical Analyst will support the availability and stability of Crown Sydney’s technology environment by responding to incidents, monitoring system health, and troubleshooting issues across various systems. Key duties include providing frontline technical support, managing incident/problem/change records, and maintaining clear communication with customers and internal teams.