Posted Date
8/13/2025
Description
The Technical Analyst I (TA) serves as the primary technology contact for revenue-generating locations such as Manheim Auto Auctions. This role is responsible for ensuring the integrity, availability, and security of local technology infrastructure while supporting business operations and strategic initiatives. The TA collaborates with cross-functional teams to implement and maintain hardware, software, and network systems, and plays a key role in incident resolution, change management, and disaster recovery planning. This position requires a high level of autonomy and technical proficiency across multiple domains including networking, end-user computing, and project execution.

• Serve as the single point of contact for technology at assigned revenue-generating locations.
• Procure, install, and maintain hardware and software systems including desktops, laptops, mobile devices, and peripheral equipment.
• Monitor infrastructure performance and availability; perform preventive maintenance and recommend upgrades.
• Maintain accurate documentation of physical assets and configuration records.
• Lead disaster recovery efforts and ensure business continuity through proactive planning.
• Troubleshoot and resolve incidents related to hardware, software, and network connectivity.
• Conduct root cause analysis and submit change requests to address recurring issues.
• Participate in location management meetings to align technology solutions with business needs.
• Manage local service contracts and ensure high uptime during critical business operations.
• Support corporate initiatives including device and software deployments.
• Train end users on new technologies and processes.
• Collaborate with project teams to assess and implement infrastructure changes.
• Maintain compliance with service acceptance criteria and configuration management standards.
• Provide reports and recommendations for continuous improvement in service delivery.