COMPANY OVERVIEW

Jesta I.S. is a leading supplier of ERP software to the apparel, footwear, and soft goods industries. Our client base includes many recognizable brands spanning the globe and continues to grow. We are presently looking for a POS Technical Analyst to join our team. As a member of our organization, you will enjoy access to industry professionals in an entrepreneurial environment that fosters rapid learning and career advancement.

POSITION SUMMARY

As a member of our support and implementation team, you will:

• Assist customers and business analysts with deploying, configuring, maintaining, and troubleshooting our ERP software and POS infrastructure.
• Perform POS setup and configuration tasks during implementation projects.
• Own and resolve customer issues from initial report through a timely solution.
• Test software, provide feedback, and complete related project tasks as they arise.
• Analyze live environment behaviors, troubleshoot problems, and recommend improvements to the development team.
• Maintain and update documentation of procedures, configurations, and support processes.

EDUCATION

• DEC or post-secondary degree in Computer Science or a related discipline.

EXPERIENCE

• Minimum 3 years as a Technical Analyst, System Analyst, or equivalent role, with documented experience on medium to large-scale retail projects.
• Proven track record supporting POS systems in a retail environment.

TECHNICAL SKILLS

• POS Hardware: Strong familiarity with cash registers, scanners, receipt printers, payment terminals, and peripheral troubleshooting.
• ERP Software & Web Services: Hands-on experience configuring and troubleshooting ERP modules and web services integrations.
• Programming & Databases: Proficient in SQL (Oracle SQL/PL-SQL) and VB.NET for report writing, data retrieval, and simple customizations.
• System Analysis & Testing: Ability to write test cases, execute user-acceptance tests, and document defects clearly.
• Networking Fundamentals: Basic understanding of LAN/WAN connectivity, IP configuration, and firewall rules as they relate to POS deployments.

SOFT SKILLS

• Strong communication (written & verbal) and leadership abilities.
• Self-motivated, proactive, and able to work independently.
• Resilient under pressure—flexible and dependable.
• Excellent coordination, prioritization, and organizational skills.
• Analytical problem-solver who delivers effective solutions.
• Collaborative team player committed to continuous improvement.

• POS Hardware Troubleshooting: Quickly diagnose and resolve issues with cash registers, scanners, printers, and other POS peripherals on-site or remotely.
• Software Configuration: Understand user objectives to configure POS modules and ERP components; provide recommendations and implement solutions.
• On-Site Support & Travel: Travel as needed to customer sites for installations, hardware setups, and infrastructure configuration.
• Issue Management: Log, prioritize, troubleshoot, and track customer issues through root-cause analysis to resolution, ensuring satisfaction.
• Testing & Feedback: Run regression, integration, and user-acceptance tests on POS/ERP releases; document results, log defects, and share actionable feedback.
• Process Improvement & Documentation: Analyze live POS behaviors to identify recurring issues; recommend enhancements; maintain clear, organized documentation for procedures and workflows.
• Project & Priority Management: Handle multiple projects of varying complexity; coordinate with business analysts, developers, and QA to meet aggressive deadlines.
• Communication & Collaboration: Communicate clearly—written and verbal—with customers, analysts, and developers; prepare professional presentations/reports; share best practices and mentor junior team members.