TECHNICAL ANALYST:

On behalf of our IT client, Procom is searching for a Technical Analyst for a full-time role. This position is a hybrid work model at our client’s Calgary office.

TECHNICAL ANALYST - JOB DESCRIPTION:

We are seeking an experienced Technical Analyst to join our IT team. The role involves ensuring optimal performance and security of our technical infrastructure while supporting end-users and managing various IT tasks and projects.

TECHNICAL ANALYST - MANDATORY SKILLS:

• Degree, diploma, or certification in Computer Science or equivalent IT experience.
• Minimum of 7 years in a systems administrator role.
• Experience with Windows Server 2016+ and Active Directory.
• Proficiency in VMware environments (vCenter, vSphere, ESXi 7+).
• Microsoft 365 administration (Exchange, SharePoint, Azure AD).
• Networking and firewall expertise (Meraki, Palo Alto).
• PowerShell and other scripting languages.

TECHNICAL ANALYST – NICE-TO-HAVE SKILLS:

• ITIL Foundation certification.
• Familiarity with XDR endpoint protection technology.
• Experience with NAS and SAN storage arrays (NetApp, Dell Compellent).
• Knowledge of penetration testing and vulnerability assessment.
• Familiarity with SIEM tools.

• Administer and manage VMware and Windows servers, including installation, configuration, monitoring, patching, troubleshooting, and optimization.
• Maintain and support SAN and NAS storage systems.
• Oversee web content and email filtering services.
• Configure and maintain enterprise anti-virus solutions.
• Manage and support the Microsoft 365 environment.
• Maintain Active Directory and group policies.
• Support enterprise backup systems.
• Provide network and firewall support.
• Monitor IT system events and alerts.
• Respond proactively to security alerts and manage security tools.
• Collaborate with managed services providers for network and security operations.
• Implement and coordinate IT security awareness campaigns for end-users.
• Develop and manage a vulnerability management program and coordinate testing.
• Build and maintain infrastructure and security labs.
• Keep system administration documentation up-to-date.
• Assist with end-user support, troubleshooting incidents, and fulfilling service requests.
• Participate in various IT projects.
• Join the after-hours on-call support rotation.