Technical Application Specialist at Abbott Laboratories Limited

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Training, Assay Implementation, Troubleshooting, Stakeholder Management, Technical Documentation, Analytical Tools, Workflow Optimization, Instrument Installation, Customer Relationship Management

Industry

Hospitals and Health Care

Description

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Major Responsibilities: Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services before, during, and after a transaction to maintain and improve the organization's customer relationships. Deliver customer operator training in Abbott facilities or on-site Perform new instrument and assay implementations through to Test-of–Record Provide on-site assay investigation and troubleshooting related to instruments, software reagents and experimental designed Provide operator training and coaching on assay and instrument (hardware and software) Prepare technical documents and reports for implementation, training, and investigations Connect and integrate available or customize technologies to cater customers’ needs, take lead in technical discussions, analyze their needs, and propose relevant product and solution offerings Host user meetings, workshops, seminars to update products information on instrumentation and support Track assay issues and escalation cases for reporting and work closely with global teams to maintain records and solve issues Use databases or other computerized systems to maintain up-to-date customer records, to track the volume, content and outcomes of enquiries received, and to access information, checklists, scripts, guidelines, and other materials for responding to the customer’s enquiry. Work closely with other TAS and Service team to seek feedback and scope out potential lot issues Workflow improvement / optimization Any other task assigned by management from time to time Requirements Bachelor’s Degree in Science/ Engineering (Electrical or Mechanical) or other related disciplines Minimum 5-7 years relevant experience and proven track record in a diagnostic laboratory in a similar position Strong stakeholder management skills with proven engagements with customers, key stakeholders, and lab staff Good knowledge in Technical Assay and systems to act as expert for product line responsibility Highly developed communication skills and ability to demonstrate empathy and engagement with customers Ability to identify and drive resolution of issues Strong experience in use of analytical tools and software Must be willing and able to be on standby after work hours/ work overtime to resolve issues when arises Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. The base pay for this position is N/A In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: Singapore > Singapore : DUO Tower ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. Follow Us: Facebook LinkedIn YouTube Twitter

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Responsibilities

Provide technical expertise and support for diagnostic products, including instrument implementation and assay troubleshooting. Deliver operator training and manage customer relationships to ensure optimal product performance and satisfaction.