DESIRED SKILLS AND EXPERIENCE:

• A background or previous experience in customer support environment
• Experience in supporting enterprise or other business applicationsProblem solving working in a multi layered technology stack

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

• Respond to client calls in a professional manner, providing solutions and advice where appropriate
• Ensuring Service Quality levels are maintained
• Ensuring all issues are handled in a timely mannerReviewing outstanding issues, ensuring clients are kept informed of progress