s a Technical Support Specialist, you’ll focus on diagnosing and resolving technical and system-related issues while providing exceptional customer support. This role involves troubleshooting software applications, working with internal teams, and ensuring users receive accurate and timely solutions.

What you will be doing:

• Confer with customers via phone, email, or chat to diagnose technical/system problems, troubleshoot issues, and document solutions.
• Act as a liaison between end users and internal resources to resolve application issues.
• Follow established procedures to troubleshoot client-server software application issues, including those involving Microsoft SQL.
• Respond to complex technical issues where standard procedures have failed, using customer-centric interpersonal skills and technical product knowledge.
• Stay up to date with software updates and changes through training to provide timely and accurate customer support.
• Assist with system setup, configuration, and integration tools to enhance product functionality.
• Address concerns raised by other departments, such as customer experience or sales.
• Mentor and assist other team members.
• Contribute to and utilize the department’s knowledge base articles and FAQs.
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