Technical Application Specialist

at  Tecsys Inc

ABOUT US

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling interesting challenges with continuous learning opportunities, then Tecsys could be a good fit for you!

QUALIFICATIONS

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• University, Cegep/College or technical degree in Computer Science, Information Systems, Engineering or Commerce with focus on Business Technology Management or related field.
• 0-5 years’ experience in a fast-paced, customer-facing, technical consulting environment such as technical support or related area. New grads welcome!
• Strong analytical skills with the ability to troubleshoot issues that are technical in nature and provide resolutions.
• Technical aptitude including knowledge of Java, advanced SQL, Oracle & SQL databases, Unix/Linux
• Strong interpersonal skills; fluent in English, spoken and written; able to communicate clearly and concisely to external stakeholders
• Strong problem solving and troubleshooting aptitude and the ability to work independently
• Flexibility and self-learning ability, as well as the ability to teach others
• Ability to work effectively in a cross-functional, matrix team environment
• Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Valid Canadian or US passport (due to travel)
• There may be occasional overtime required during project-related critical point.

DUE TO THE FREQUENT TRAVEL INVOLVED IN THIS ROLE, THROUGHOUT NORTH AMERICA, A VALID CANADIAN OR AMERICAN PASSPORT IS REQUIRED.

Having recognized the advantages of remote work, such as improved employee morale, increased productivity, and positive impacts on both employee wellbeing and the environment, we are proud to be a digital-first company. Our digital-first work environment, combined with our conveniently located offices and collaborative workspaces, provides our team with the freedom and flexibility to work in the most productive way for them.

ABOUT THE ROLE

As a valued member of the Technical Services team, you will be part of a fast-paced, rapidly growing department that will serve as the backbone of the Professional Services organization within TECSYS. In this role, you will participate throughout the application life cycle to support our customer’s projects. Working closely with the other members of the technical and professional services teams, you will have the opportunity to travel to many different locations across North America and potentially Europe. You’ll build rapport with customers, guiding them in their integration of the Tecsys software and assisting with activities such as data cleansing and conversions, forms, labels and report development, technical training and support. Thanks to your consulting acumen, strong technical and people skills, your application knowledge and supply chain expertise you will be a key contributor to a successful implementation process.