JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
We are looking for a Technical Support Scientist (m/f/d) with background in FlowCytometry/ ImmunoAssays to join either our Darmstadt, Glasgow or Madrid Technical support team.
You will provide advice and help to ThermoFisher Scientific customers in the EMEA territory, and internal support to sales colleagues and other teams across the Themo Fisher Scientific organisation.
We are looking for Candidates who have hands-on experience of Flow Cytometry, ELISA and Luminex, techniques and excellent customer support skills, as this role will specialise in supporting customers remotely with our products (lab consumables and instruments) related to these techniques.
The ideal candidate will have a MSc, Ph.D. or equivalent research experience. You must be Fluent in French (minimum C1 level) and English. And you must have a proven track record to learn large amounts of new and complex technical information and also have excellent communication skills.
Given the customer facing nature of this position, previous customer service experience is desirable, but nor essential. We encourage friendly individuals with peoples’ orientated skills. Customer satisfaction is a must. Essential Functions Provides technical support for ThermoFisher Scientific products and services by answering customer technical inquiries in English and French. Inquiries are received via email, telephone or chat.

Please refer the Job description for details