Technical Application Support Specialist at SD Worx

Zagreb, Grad Zagreb, Croatia -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Application Support, MS SQL, Data Analysis, Problem Investigation, Customer Relationship Management, HR Processes, Troubleshooting, Data Quality Control

Industry

Human Resources Services

Description

SD Worx is a leading European provider of Payroll & HR services with global reach. We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it. Our product HRnet is a leading Human Resources Information System (designed and developed as a Web application), covering Core HR, Payroll, Time & Attendance, Talent Management, Travel management and other HR modules and processes. We operate across 26 countries in Europe and are supported by a dedicated Centre of Excellence in Mauritius. We are now looking to expand our 100+ strong Adriatics team through the role of a Technical Application Support Specialist, to produce new functionalities and improve existing ones within the HRnet application. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us? About the role: As a Technical Application Support Specialist, you will play a key role in ensuring system stability and customer satisfaction by investigating issues, analyzing data, and guiding users through effective solutions. Working closely with implementation and development teams, you will contribute to continuous improvement of the HRnet solution while supporting a high-quality customer experience. What do we have to offer? A dynamic environment: flexible working hours and working from home Additional health insurance Christmas and holiday allowances Paid lunch Fruit, coffee, and other refreshments available in our kitchen Paid gyms/sports clubs 100% paid sick leave Lawyer counselling Organized events and team buildings Referral program Workation - possibility to work from any SD Worx location (4 weeks per year) Learning opportunities: through an individual development plan and professional training Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx! Which tasks can you expect? Provide technical application support to HRnet users by identifying and resolving issues using the MS SQL database Investigate, analyze, and diagnose customer-reported incidents through structured problem investigation Identify defects and correct procedures within the MS SQL database to ensure data accuracy and system reliability Perform data control and verification activities to maintain high data quality standards Guide customers through corrective actions and clearly communicate solutions in a professional manner Collaborate closely with implementation and development teams to resolve complex issues Build and maintain strong, trust-based relationships with customers What do you have to offer? Strong knowledge of relational databases, preferably at mid or senior level, with willingness to work with MS SQL Proven ability to investigate and solve customer issues through structured analysis and troubleshooting Strong customer-focus with demonstrated ability to build and maintain positive customer relationships Knowledge or experience with HR processes is considered an advantage Good command of English. From many places, we work as one, moving from better to best together. SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.

Responsibilities

The Technical Application Support Specialist will provide technical support to HRnet users by identifying and resolving issues. They will collaborate with implementation and development teams to ensure system stability and enhance customer satisfaction.