Technical Applications Engineer (Mechanical/Chemical)

at  Saltworks Technologies

Saltworks Technologies (Richmond, BC) is a global technology leader in advanced industrial desalination and lithium refining. Our innovative machines produce clean water from high-strength industrial discharges and refine lithium to support the energy transition. We offer meaningful and exciting work in a collaborative environment, driven by innovation and problem-solving. We’re a fast-growing company offering exceptional career opportunities.

This position also requires these universal skill sets:

• Excellent interpersonal skills with the ability to work well within a team.
• Excellent verbal and written communication skills in English.
• Ability to organize, prioritize, and maintain a high quality of work and quickly learn new skills.
• Strong commitment to delivering high-quality work, while meeting deadlines.
• Positive attitude, can-do approach, and willingness to roll up your sleeves.
• Hands-on tooling and troubleshooting skills (not essential, yet beneficial)

THE ROLE:

Join our team as a Technical Applications Engineer (Customer Support) and play a pivotal role in providing exceptional support to our leading industrial clients. Your responsibilities will include carefully reviewing and efficiently managing technical inquiries concerning our product lines post-handover to the customer. This involves assisting customers with remote setup via email, phone, live remote plant HMI (Human-Machine-Interface) access, and other channels.
You will collaborate with engineering teams, project managers, and senior leaders who are keen on sharing their knowledge and expertise while supporting you directly. This hands-on role will sharpen your skills in process, controls, and industrial system operations.

YOUR KEY RESPONSIBILITIES WILL BE:

• Serving as the first point of contact for customer technical queries. This involves managing customer communication, ensuring issues are addressed promptly and customer satisfaction is maintained.
• Providing remote technical support, employing troubleshooting skills to diagnose and resolve issues promptly.
• Routing the issue to the relevant engineering or project teams, obtaining a resolution, and delivering the solution to the customer.
• Engaging in collaborative problem-solving across engineering and project management divisions to tackle intricate technical challenges head-on.
• Mastering our product offerings to offer authoritative support and guidance to our valued clients.
• Bringing forward design feedback, driving continuous improvement, and innovation within our engineering teams.
• Writing and refining comprehensive support documentation, guidelines, and procedures to empower both customers and internal teams.
• Opportunities to become a subject matter expert with full management support, enabling you to maintain and expand your technical skills while also developing engineering and project management skills.

You will be a great fit if you have:

• A Chemical or Integrated Engineering degree.
• 2 to 4 years of post-graduate experience, with a proven track record of technical support proficiency in a fast-paced industrial environment.
• Hands-on experience with system diagnostics, including hydrostatic, mechanical, electrical, and process control commissioning or field work.
• Familiarity with industrial safety standards pertaining to mechanically and electrically energized systems.
• Exceptional analytical and critical thinking abilities, with a strong orientation toward safety and risk management.

This position also requires these universal skill sets:

• Excellent interpersonal skills with the ability to work well within a team.
• Excellent verbal and written communication skills in English.
• Ability to organize, prioritize, and maintain a high quality of work and quickly learn new skills.
• Strong commitment to delivering high-quality work, while meeting deadlines.
• Positive attitude, can-do approach, and willingness to roll up your sleeves.
• Hands-on tooling and troubleshooting skills (not essential, yet beneficial).