Technical Architect, CRM at AXA

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, Microsoft .Net, VB.Net, C# .Net, Microsoft SQL Server, IIS, WCF, Web API, MS Azure, Agile, Insurance, Technical Leadership, DevOps, Apex, Visualforce, Lightning Web Components

Industry

Insurance

Description

Technical Architect Bangalore, Karnataka, India As we develop an enterprise-wide Digital Factory strategy to transform our business, we are seeking an Insurance Technical Architect with robust Salesforce background. The Insurance Technical Architect is a hands-on, execution focused role helping translate the Insurance strategy, define architecture, and deliver the solution. In this role you will have an understanding of our insurance systems and processes and function as an insurance architecture subject matter expert for our various projects. Your expertise in Insurance products will help guide and reimagine solutions for US, APAC, Europe and Lloyd’s insurance. The position is responsible for providing I.T. leadership and solutions for major transformation programs. Major focus for this role is to provide technical leadership in AXA XL Insurance application changes and data flow and oversee delivery of technical changes. Will need to work collaboratively with vendor resources. An ideal candidate for this role is expected to have an effective hands-on technical leadership in Salesforce, Microsoft .Net VB.Net/C# .Net, Microsoft SQL Server, IIS, WCF, Web API, MS Azure. What you’ll be DOING What will your essential responsibilities include? Solution Design & Architecture Salesforce Global CRM Product Analyze business requirements and translate them into technical solutions. Design and implement Salesforce solutions leveraging platform capabilities. Create architectural blueprints and technical documentation. Develop custom solutions using Apex, Visualforce, Lightning Web Components. Implement integration strategies using REST/SOAP APIs, web services (JSON, XML). Ensure compatibility and scalability across systems. Establish and enforce architectural standards and design patterns. Maintain knowledge of Salesforce updates and apply best practices. Conduct code reviews and ensure adherence to security standards. Work closely with stakeholders, Platform team , RTEs , project managers, and development teams. Provide technical guidance and mentorship to developers. Lead troubleshooting and root cause analysis for complex issues. Ensure system performance, availability, and data integrity. Implement security measures (TLS, SSL, encryption) and compliance protocols. Producing quality, secure, scalable, high-performing, and resilient designs for new or improved services. Lead the systems analysts, developers, and testers in sympathetic change to the applications. Responsible for partnering with engineers, DevOps engineers, Administrators, and other roles responsible for implementing solutions on Azure to ensure sound infrastructure solution options are leveraged Accountable for leading technical project delivery within the applications landscape. Responsible for providing DevOps Standards across the value streams and designing the CI/CD pipelines and the automated deployment and gating mechanisms. Responsible for handling multiple tech initiatives in Agile delivery models. Actively lead the development teams to help assist PI planning and prioritization. For internal assets, support Product Owners to develop and maintain the Product Roadmap. Define and maintain development standards such as system and data design, coding, etc. Maintain a capacity plan with historical performance metrics, a future forecast, and a capacity model to ensure services and infrastructure deliver performance and growth targets in a cost effective and proactive manner. Manage architecture exceptions for the application, including identifying, documenting, taking through exception approval process, and remediation where and when possible. Monitor application services to ensure performance consistently meets non-functional requirements (response time, security, etc.). Leads the DevOps team and developers in targeted use of DevOps for their application platform assets. You will report to Head of Digital Factory Delivery. What you will BRING We’re looking for someone who has these abilities and skills: Required Skills and Abilities: Hands-on experience in Salesforce, Microsoft .Net VB.Net/C# .NET, Microsoft SQL Server, IIS, WCF, Web API. Have prior experience leading or implementing Global CRM solutions. Proficiency with working in Agile delivery model. Experience with MS Azure or AWS. Prior work experience in an insurance field preferred. Uphold technical integrity of internal assets at the logical and physical level, ensuring designs and changes done based on an outstanding architectural foundation. Experience leading and mentoring development and architecture professionals. Lead the analysts and developers in sympathetic technical change to the product. Assist to identify proactive maintenance work. Develop, own and publish the product technical architecture and design documentation. Identify technical resources required to deliver the service and maintain plans for the short-, mid-, and long-term to support business cases for technical investments (upgrades, etc.). Translates the high-level designs into the technical specifications to facilitate efficient and effective development and unit testing. Must be able to set priorities and multi-task. Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions. Advanced skills in developing tools, frameworks and processes intended to maximize software quality and minimize time-to-delivery. Ability to mentor and guide developers on software architecture. Solid understanding of contemporary systems design. Desired Skills and Abilities: Bachelor’s degree in the field of computer science, information systems, business management, or a related field preferred. Ability to work self-supportably with less supervision is required. Able to organize self and others including effective scheduling, prioritization, and time management skills, completing tasks to tight deadlines. Proven track record to provide a consistently first-class customer service internally and/or externally. Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group. Comfortable taking ownership and accountability for own work and for the team, identifying the need for action (using initiative) whilst working effectively within a team. Excellent verbal/written communication skills are required. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving. For more information, please see axaxl.com/sustainability.

Responsibilities

The Technical Architect will design and implement Salesforce solutions while ensuring compatibility and scalability across systems. This role also involves providing technical guidance and mentorship to developers and leading troubleshooting for complex issues.