PREFERRED QUALIFICATIONS:

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
• Experience with Databricks, Microsoft Copilot, and Customer Insights
• Familiarity with IPPD 365 or similar delivery frameworks

REQUIRED SKILLS & EXPERIENCE:

• 10+ years of experience in CRM solution architecture and development, with 5+ years in Microsoft Dynamics 365 CE.
• Expertise in:
• D365 Sales, Customer Service, Power Platform
• Azure Integration Services, Dataverse, Dual-write
• Plugin development, JavaScript, Power Automate, and custom connectors
• Experience in large-scale CRM implementations and data migrations.
• Strong understanding of enterprise integration patterns and cloud-native architecture.

• Solution Architecture & Design
• Lead the technical design of D365 CE (Sales, Service) solutions aligned with business processes and transformation goals.
• Define and implement scalable, secure, and extensible CRM architecture.
• Ensure alignment with the Calandra End-State Architecture and integration with D365 F&O via Dual-write.
• Platform Modernization & Customization
• Oversee the migration from legacy CRM (AX 2009) to D365 CE for B2B and B2C operations.
• Configure and customize D365 CE using Power Platform, plugins, workflows, and Power Automate.
• Enable out-of-the-box features and extend capabilities using custom development where needed.
• Integration & Data Flow
• Design and implement integrations with:
• Shopify, Espresa, Paymentech, SendGrid
• Databricks Lakehouse for Pet Registry and Microchip Registry
• Microsoft Dataverse and Customer Insights
• Ensure real-time data synchronization and robust API-based integrations.
• AI & Customer Experience Enablement
• Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
• Enable data-driven insights through integration with Dataverse and Power BI.
• Collaboration & Delivery Support
• Work closely with enterprise architects, functional leads, and development teams to ensure cohesive delivery.
• Provide technical leadership and mentorship to CRM developers and integration specialists.
• Participate in code reviews, solution validation, and performance tuning.