ABOUT THE TEAM

Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals!

ABOUT THE ROLE

In this role, you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise. To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account consolidations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs.

WHAT YOU’LL DO

• Lead discovery sessions to align technical requirements with business outcomes, and identify key stakeholder responsibilities
• Oversee technical consulting, onboarding, and deployment for Enterprise customers, including security, scalability, and account structure, and provide training on Miro Administrative configuration
• Facilitate customer-facing workshops and develop a migration deployment plan
• Help customers transition from a legacy platform to Miro, including building a transition strategy and offering change management guidance tailored to the organization’s unique needs
• Ensure quality engagements by optimizing account health scores and maintaining high CSAT’s
• Deliver a positive experience for the customer that deepens our relationship with key stakeholders
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams, ensuring clear RACI roles for effective project management