JOB SUMMARY

Creates design documents that ensure consistency in development across the IT organization. Participates in the definition of software architecture to ensure that the IT organization’s software solutions are built within a consistent framework and aligned to strategy. Implements activities that generally impact multiple components / processes and the work of own and possibly other teams. Assigned complex undertakings that regularly require the application of independent judgment. Receives work in short– and mid- term outcomes and operates within the context of approved methods.

BASIC QUALIFICATIONS

• Bachelor’s degree and at least 4 years of experience in an IT, Engineering and/or Architect role OR High school / GED and at least 7 years of experience in an IT, Engineering and/or Architect role.
• At least 3 years of experience in server side or client side technologies.
• Experience in domain-specific architecture concepts and emerging technologies. (Design patterns, frameworks, current Java based solutions, cloud technologies, public cloud technologies, Microservices based solutions,mobile, OR Infrastructure Administration OR Data Sciences).
• At least 1 year of experience in domain-specific Architecture.
• Experience working with matrix teams including teams in different time zones.
• Experience creating and promoting guiding development principles and influencing development teams, business users and management in adoption of technical solutions.
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 2 years of direct leadership, indirect leadership and/orcross-functional team leadership.
• Willing to travel up to 10% of the time for business purposes (within state and out of state).

PREFERRED QUALIFICATIONS

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• Expertise in Cisco Unified Communications platforms (CUCM, CUC, CER, v12.5+) is highly preferred

• Hands-On experience with Cisco Contact Center platforms (UCCe) including ICM and CVP (v12.5+), VXML Gateways and VVB for call routing and integrations highly preferred
• Proficiency in Cisco Voice Gateways (VG224, VG310, VG320, etc.), Cisco Voice Routers (2921, 4331, 8300’s), and other components to support analog voice infrastructure highly preferred
• Deep knowledge of Oracle ACME SBC’s (6350 and 3950) and vSBC’s for managing telecom carrier call flows and routing across the enterprise highly preferred
• Experience with virtualization technologies including Cisco UCS Chassis, Cisco Blades (M5 and M6) and C-Series Servers, VMware/ESXi hosts, SAN storage interop, and Cisco Fabric Interconnect (FI) switches highly preferred
• MS Teams as it relates to Voice communications
• Strong project management skills, ability to lead cross-functional teams, cost estimations (both technology and labor resources) and documentation (Visio)
• Demonstrate ability to work independently and as part of a team with self-starter mentality.
• Proven leadership in guiding engineers and managing RunOps at multiple levels.
• Excellent communication and problem-solving skills with a mindset focused on continuous improvement.
• Networking, Data Center, and Cloud knowledge
• Customer focused.
• Familiarity with CDR reporting platforms (UC Predictive Telemate/PUCA) and Cisco Workflow Manager (CWM, formerly UCDT).
• Proficient in scripting languages (Python, Java, Perl, SQL, or Velocity), with a focus on integrations, automation and improving UC/UCCe workflows
• Advanced Microsoft Excel skills for data analysis and reporting.
• Networking, Voice and Collaboration certifications
  We will consider employment of qualified applicants with arrest and conviction records

• Creates design documents that ensure consistency in development across the IT/Engineering organization. Participates in the definition of IT/Engineering architecture to ensure that the IT/Engineering organization’s solutions are built within a consistent framework.
• Participates in the decision-making processes related to the selection of software architecture solutions.
• Serves as a technical and business-savvy resource to software development engineering personnel on a range of software design issues.
• Implements and improves core software infrastructure. Participates in improving software development lifecycle, technical operations and technology innovation.
• Participates in developing technical / business approaches and new or enhanced technical tools.
• Shares complex information related to areas of expertise and/or to gain acceptance of new or enhanced technology / business solutions.
• Effectively resolves problems and roadblocks as they occur.
• May perform systems and applications performance characterization and trade-off studies through analysis and simulation.