ABOUT MCS

MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, installers, and their installations.
Now is an exciting time to join MCS; especially as we plan to launch the redevelopment of the Scheme, which will have a greater focus on consumer protections, quality workmanship, and dispute resolution. 2023 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK’s progress towards Net Zero.

WHAT WE’RE LOOKING FOR IN YOU:

Are you someone who thrives on building strong working relationships and keeping things organised? Do you enjoy digging into the detail, following up to make sure nothing gets missed, and communicating clearly with a wide range of people? Are you motivated by making sure things are done properly, fairly, and in a way that protects consumers?
Specifically, we’re looking for someone who:
Is organised and methodical – You’ll be managing multiple schedules, tracking non-conformities, deadlines, and progress across many cases with ease.
Is a clear communicator – You can translate technical findings into simple, professional language for installers, and you’re comfortable following up to keep things moving.
Is persistent but personable – You’re confident in chasing responses and resolving outstanding actions while maintaining positive relationships with installers and colleagues.
Takes ownership and shows initiative – You’re proactive in your approach, spotting potential issues before they escalate and taking steps to address them.
Cares about quality and consumers – You want to help uphold high standards across the renewables sector, making sure consumers get the protection they deserve.
Works collaboratively – You’ll be liaising daily with Technical Assessors, the Customer Relations Team, and Complaints Team to secure joined-up outcomes.
Is eager to learn and grow – Whether it’s diving deeper into MCS Standards, understanding installer operations, or developing your scheduling expertise, you’re keen to expand your skills.
Embodies our values – You’re expert, open, innovative, understanding, principled, and passionate – and bring these qualities to work every day.
If this sounds like you, we’d love to hear more about why you’re excited to join our team.

KNOWLEDGE

· An Understanding of the small-scale renewable energy sector and MCS Scheme (D)
· Awareness of MCS Standards, Installer Operating Requirements and Scheme documents (D)
· Familiarity with the Boiler Upgrade Scheme (BUS) or Energy Company Obligation (ECO) (D)
· Awareness of GDPR and how personal data should be handled (D)
· Strong Microsoft Office skills (Excel, Outlook, Word, Teams) (D)
· Experience using Dynamics CRM, SharePoint and Power BI (D)

SKILLS

· The ability to proactively prioritise, plan and schedule complex tasks and demonstrate effective time management. (E)
· Excellent written and verbal communication skills (E)
· Strong organisational skills and ability to manage a busy, varied workload (E)
· Confident working with technical language and summarising it for non-technical audiences (E)
· High attention to detail and a methodical approach to tracking actions and deadlines (E)
· Comfortable handling queries and following up persistently but professionally (E)
· Able to work effectively with multiple stakeholders and escalate appropriately (E)
· Experience supporting casework or complaint processes (D)

DON’T MEET EVERY SINGLE REQUIREMENT?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!

MAIN ROLE AND RESPONSIBILITIES

As a Technical Assessment Co-Ordinator, you’ll play a crucial role in ensuring that issues identified during our site assessments are resolved quickly, fairly, and in line with Scheme requirements. You’ll be the key link between our Technical Assessors, installers, and our internal teams – helping to uphold high standards and secure the best possible outcomes for consumers.
You’ll be working closely with the Technical Assessors as well as the Technical Assessment Scheduler. You’ll also be collaborating with the Complaints Team and the Customer Relations Team to ensure an aligned approach.
Here’s a taste of what you’ll be doing:
· Liaise with installers to explain non-conformities identified during technical assessments, ensuring they understand the issue, how to respond, and any deadlines.
· Maintain accurate, up-to-date records of non-conformities and installer responses using SharePoint, Dynamics CRM, and other internal systems.
· Follow up with installers to track remedial actions, escalate concerns where responses are delayed, unclear or inadequate, and help troubleshoot simple queries.
· Draft and send clear, professional communications to installers outlining technical findings and any next steps they need to take.
· Work closely with Technical Assessors to gather and relay updates, technical clarifications, and any further evidence needed.
· Coordinate the process of reviewing evidence submitted by installers, ensuring it’s routed to the appropriate team members for review.
· Ensure accurate, auditable documentation of all activity relating to remedial work, including deadlines, progress updates and final outcomes.
· Support in identifying repeat issues or patterns across installers and technologies, helping to inform root cause analysis or scheme-wide improvement activity.
· Contribute to regular reporting on open cases, common themes, and installer responsiveness.
· Collaborate with the Customer Relations and Complaints Teams to ensure joined-up handling of complex or ongoing issues.
· Provide administrative support to the Technical Assessment team as required, including occasional call handling and inbox triage
· Monitor GPS check-in/check-out data to support assessor safety and wellbeing, ensuring use of tracking software and flagging any concerns. Flag any anomalies or concerns to the Technical Assessment Manager promptly to maintain both assessor welfare and schedule integrity.
· Undertake any other administrative tasks as required to support the work of the Technical Assessment Team or the wider Customer Experience team, with appropriate guidance, training, and support provided.
Salary: £28,922
Location: Sci-Tech Daresbury. Some flexibility to support limited home-working may be possible following successful completion of probation period.

As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:

• We are expert
• We are open and inclusive
• We are innovative
• We are understanding
• We are principled
• We are passionat