SUMMARY AND PRIMARY OBJECTIVES, SCOPE OF WORK

Our client requires a technical operator to work within a fault management environment – looking after VAS / Core switching services in the Network Management Centre that currently deals with Event Management, Incident Management and Problem Management on a 24/7 basis,

QUALIFICATIONS & EDUCATION REQUIREMENTS

• Matric/Grade 12 or NQF level 5 or higher (Essential)
• ICT or Telecommunications certification would be advantageous.
• Knowledge of event management (Essential)
• 2/3 years of experience performing in a fault logging or incident management environment (Essential)
• Knowledge and experience with various NMS’ will be Advantageous
• Knowledge and experience with various RAN NMS will be advantageous
• Knowledge in Application Performance Monitoring (Advantageous)
• Basic understanding of CDN international links (Advantageous)
• Experience working with call traces (Advantageous)
• Experience working with Remedy fault management system (Advantageous)
• Experience working with Power BI and other reporting platforms (Advantageous)

KNOWLEDGE AND SKILLS REQUIRED

• Analytical
• The ability to work in a team and to be proactive around self-learning
• The ability to work under pressure and to tight deadlines
• Willingness to assist with additional tasks given to the team
• Interpersonal skills
• Good judgment skills
• Good communication skills
• Behavioral Traits such as attitude, motivation, and time management
• Basic MS office skills (Word /Excel/ Outlook)

SPECIAL REQUIREMENTS

• Most important, be prepared to perform in a 24/7 environment, shift work and overtime.
• Working hours will be allocated as per assigned operational roster.
• Must be able to report to different reporting lines simultaneously.
  Application Submission Details
  Email Application to

including the following.

• Updated CV
• Short motivation letter
• NOTE: G4S Background checks required (Credit/Criminal check)

A TECHNICAL ASSISTANT IS RESPONSIBLE FOR THE FOLLOWING:

• Monitoring of Radio elements 3G/ LTE /4G performance issues.
• Monitoring of Call performance and media gateway issues national and international.
• Attending to emails and telephone calls, reporting of faults and assign tasks to operational teams performing first line maintenance/remote fixing of faults related to the service degradation.
• Identify possible site problems and log and manage until resolved.
• Liaise with operational engineers and support teams to resolve faults to restore services.
• Event monitoring and dispatching of tasks to relevant teams.
• Service dashboard monitoring to detect outages or degradation of services
• Manage, track, and update open incidents with field technicians and/or third parties.
• Resolve incidents to resolution.
• Use/Analyze current available reports to resolve network faults
• Provide first line maintenance information and root cause analysis.
• Answer agreed percentage of voice calls and emails within allocated service time.