Job no: 528006
Work type: Staff Full Time
Location: UMass Amherst
Department: IT Engineering
Union: USA/MTA
Categories: Computer & Information Technology

JOB SUMMARY

The Network Assistant configures, maintains, and supports the network systems and equipment operated by IT Network Operations team. This network infrastructure provides mission critical services to the campus. These services include campus wired and wireless networking, (data center networking), and regional network, and internet access.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSURE)

• One (1) year of relevant experience.
• Associate or higher can substitute for the relevant experience.
• Valid driver’s license.
• Familiarity with enterprise-class network hardware, software and service troubleshooting, repair, installation, configuration and maintenance.
• Experience working with multiple computer systems in a networked client/server environment. Must have working knowledge of TCP/IP networking, the management of shared resources in a networked environment, and security management.
• Experience in meeting the demands of complex production-oriented environments where timeliness and availability of information is considered critical. Must be able to work effectively to resolve problems under stressful conditions where the rapid restoration of normal operations is critical.
• Excellent communications skills, both written and oral, especially as consultation and accurate communication with non-technical individuals on technical matters is a requirement for this individual. Ability to converse well in person and by telephone.
• Attention to detail, ability to follow detailed instructions and make independent judgments, and strong technical analytic abilities.
• Ability to pass Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience with Cisco, Juniper, Ciena, and other network communications equipment is desirable.

Physical Demands/Working Conditions

• Must be able to do occasional lifting up to 50lbs.
• Balancing, carrying, pulling/pushing, repetitive movement, standing, bending, climbing, driving, reaching, sitting, twisting, and lifting.
• Travel to other campuses as needed.

Work Schedule

• Regular 37.5 hours a week.
• Some nights and weekend hours required.
• Participate in team on-call rotation.

Salary Information
USA/MTA Grade 15.

• Diagnoses, troubleshoots and repairs mission critical network services.
• Maintains, installs and upgrades hardware, software, and firmware on network equipment and related supporting infrastructure.
• Responds to network service interruptions in a timely and professional manner. Processes trouble tickets on a regular basis.
• Performs lifecycle maintenance on network equipment and related supporting infrastructure.
• Diagnoses and troubleshoots connectivity problems including but not limited to, problems involving network switches, network configuration, power failures and cabling.
• Monitors and tunes network equipment performance.
• Keeps current with high availability network practices, established and emerging network standards and protocols, network equipment operating systems, software applications, hardware platforms and industry certifications.
• Make software, hardware, and services recommendations to Enterprise Infrastructure. Stays abreast of current hardware, software, and service technology trends and assesses their usefulness and appropriateness to the campus. Participates in planning, installation, and expansion of local and regional network systems, equipment and services
• Accurately creates and document procedures, document and record work performed.
• Operates motor vehicle to travel to work sites.