• Remote Configuration & Commissioning
  -Apply firmware updates, adjust image-capture parameters (focus, exposure, illumination) and manage device settings via remote access tools.

-Arranging and assisting in giving step-by-step instructions to on-site personnel for camera placement.

• System Monitoring & Preventive Maintenance

-Monitor performance dashboards and logs to track uptime, error codes and capture rates.
-Schedule and execute routine maintenance tasks remotely (e.g., software patching, parameter refreshes).

-Proactively identify potential issues and implement configuration changes to maintain optimal performance.

• Troubleshooting & Technical Support

-Diagnose software and network-related faults (connectivity drops, capture failures) using command-line and GUI tools.
-Resolve Tier-1 incidents directly; escalate complex cases to engineering teams with detailed diagnostic reports.

-Coordinate emergency support during critical system outages, liaising with on-site staff or technicians.

• Integration Verification & Reporting Documentation

-Generate regular system-health and performance reports (capture accuracy, network metrics.
-Produce customized weekly or monthly reports as directed by management, incorporating key KPIs and trend analyses.
-Maintain logs and audit trails for compliance and management review.

-Develop and maintain configuration guides and troubleshooting checklists.

• Communication with Operations Managers

-Liaising with the respective Operations Managers regarding system or technical issues, and coordinating necessary arrangements and support.

REQUIRED QUALIFICATIONS

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Electrical/Electronic Engineering or related field.
• 1–2 years’ experience supporting CCTV or machine-vision camera systems in a remote or office-based role.
• Strong understanding of networking fundamentals (TCP/IP, VLANs, PoE) and experience with switch/router configuration.
• Proficiency with Windows and Linux environments, including remote-access and diagnostic tools.
• Familiarity with RESTful APIs, database query tools (SQL) or equivalent integration methods.
  Job Type: Full-time
  Pay: RM2,000.00 - RM2,600.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• cctv: 1 year (Preferred)

Work Location: In perso

Please refer the Job description for details