WHAT WE ARE LOOKING FOR

We are looking for someone who has:

• A knowledge of Highways Maintenance
• Attention to detail
• Team player

Furthermore, if you have knowledge of Section 58 Highway Inspections, this would be beneficial in your application.

ABOUT THE ROLE

Reporting into the Contract Manager, the successful Technical Assistant will be working from our Knowsley Highways office. You will be someone who can demonstrate strong communication skills and a willingness to learn. Having a Highways Maintenance background would be beneficial for this role, but is by no means essential.

WHAT YOU’LL BE DOING

In this role, you as the successful Technical Assistant will be carrying out the following duties and responsibilities (not exhaustive)

• Logging customer enquiries via telephone directly from residents
• Handling claims for road traffic accidents, out of hours call outs and damage to street furniture
• Logging claims and assigning to the correct officer to carry out inspection, photographs and DIF forms
• Logging and dealing with stage 1 complaints; investigating the complaints using our Confirm system to provide/prepare a response for team leaders
• Providing vehicular crossing quotes for residents and logging request to confirm

In addition to the role of Technical Assistant, we also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
• Training and development opportunitie