At RWI Synthetics, we’re not just hiring for a job - we’re inviting you to join a company that is making an impact for people and planet. Unlike typical hiring, our process is designed to get to know you - your dreams, your passions, and how you envision shaping the future. Through a series of conversations, we’ll ensure this relationship works for you and works for RWI as well.
We are seeking a candidate to provision and support the RWI platform for both internal and external users. RWI and customers primarily host this experience on-premises, and this position requires occasional and as-needed travel to our hosting facilities in Edmonton, to our offices, and to a hosting facility.
At RWI, we use Mac and UNIX, and we have a history of creating and applying our own leading tools for software development, systems administration, and agent-based monitoring and healing of our on-prem and co-located internal systems and networks. If you’re ready to blend what you’ve accomplished and learned with our cutting-edge tools and techniques, then this could be the place for you. If you’re looking for a role that uses the standard industry toolset, this may not be the right fit for you.

WHO WE ARE

At RWI, we reimagine – through the world’s most advanced AI, synthetic data, modelling and VR visualization technology – the challenges we all face today and tomorrow in resilience, decarbonization, sustainability, energy transition, urban planning, health, social infrastructure, and equity and inclusion. We combine leading and cutting-edge technology with immersive digital experiences, enabling strategists, executives, policymakers, and future thinkers to envision better futures for people and the planet.

WHAT YOU’LL DO

• Lead and contribute to innovative projects that deliver real-world impact.
• Collaborate with a multidisciplinary team to create solutions that exceed expectations.
• Combine creativity and technical expertise to tell compelling stories with data.
• Participate in team education, knowledge sharing, and process improvement.
• Systems and Network Architecture:
• Design, deploy, and maintain robust network and system architectures to support scalable, secure, and high-performance operations.
• Monitor, troubleshoot, and optimize network and system performance.
• Data Privacy and Security:
• Implement and enforce data privacy protocols to safeguard sensitive customer and organizational data.
• Conduct regular audits to ensure compliance with regulatory standards and best practices.
• Work toward achieving widely recognized corporate security certifications to validate the security of our servers, services, and key assets.
• Create, maintain, and monitor systems and processes for internal and customer security, confidentiality and usage compliance
• Essential IP and Source Code Protection:
• Safeguard essential intellectual property, including source code and corporate competitive assets, by implementing stringent access controls and security measures.
• Develop and maintain disaster recovery and business continuity plans.
• Authentication and Authorization:
• Develop and manage secure methods for authentication and authorization for accessing data and executing models.
• Collaborate with development teams to integrate secure identity management systems into our services.
• Knowledge and Data Management:
• Manage and secure the data library and knowledge repository, ensuring it is accessible and reliable for internal teams and clients.
• Maintain proper versioning, access control, and backup for organizational data assets.
• Corporate Asset Management:
• Oversee the organization, security, and accessibility of the company’s data library and knowledge repository.
• Ensure proper version control, backups, and access protocols for critical corporate assets.
• Provision highly-available systems that run service APIs
• Instrument and monitor systems, networks, and APIs in deployment
• Catalogue, meter, measure, monitor, and continuously improve the distributed infrastructure of machines and mission-critical service APIs
• Apply C, shell, containers, linux/ unix/ gnu toolchain to automate monitoring and administration
• Apply the RWI API in C, shell, linux/ unix, python, and containers toolchains to maintain and extend the provisioned APIs
• Troubleshoot, diagnose, debug and repair service APIs and underlying applications
• Program routine fixes and enhancements to existing service APIs and applications
• Maintain internal branches of github tools
• Maintain and extend the build toolchain for the extensive RWI codebase
• Work and support the work of our game engine developers as needed

Regardless of role, every member of our team shares these traits:

• Curiosity and drive: You love solving problems and exploring new ideas.
• Collaboration and inclusion: Success is about team wins, and you value diverse perspectives.
• Big-picture thinking: You connect the dots between challenges, solutions, and impact.
• Adaptability and resilience: You thrive in evolving environments.
• Respect and openness: You approach challenges with humility, valuing input from others.
• Emotional intelligence: We place a higher value on emotional intelligence (EI) skills than on job-specific skills. Empathy, collaboration, and effective communication are critical for fostering strong team dynamics and achieving organizational success