ABOUT US

SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings.
Our mission is simple, to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.

HOW DOES THIS ROLE HELP US ACHIEVE OUR MISSION

The Technical Author plays a crucial role in helping our customers create and maintain safer buildings by providing technical expertise to both internal and external stakeholders, researching, and writing technical content to continually develop and expand the dynamic SFG20 library of maintenance schedules.

KEY RESPONSIBILITIES

• Carry out research to produce high-quality technical maintenance-related content, ensuring all documentation complies with technical, legislative and statutory requirements.
• Create SFG20 maintenance schedules and revise them regularly to align with changes in the industry, including schedule and task descriptions, maintenance actions, maintenance intervals and time taken to carry out listed maintenance.
• Conduct thorough reviews and edits of technical documents to ensure clarity, accuracy, and consistency.
• Collaborate with subject matter experts to ensure the accuracy and completeness of technical content.
• Participate in product design reviews and provide feedback from a documentation perspective.
• Provide technical advice to SFG20 colleagues and external parties.
• Organise and manage document repositories to ensure easy access and retrieval of technical information.
• Implement version control and document management best practices.
• Test documentation against practical use cases to ensure usability and effectiveness.
• Implement feedback from stakeholders and users to improve documentation quality continuously.
• Collation and analysis of technical issues, trends and updates
• Stay abreast of relevant developments relating to the technical and safety aspects of the building services sector and best practices in technical writing.