Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading | Job-ID: 213943 | Contract type: Standard | Business Unit: System Engineering & Technicians

CURRENT INFORMATION FOR OUR APPLICANTS

Business as usual? Not quite. Of course, the Corona crisis also presents us with major challenges.
However, we are broadly positioned across various industries, plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors.
That’s why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board! By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions.
We are still looking forward to getting to know you!

ABOUT US

Computacenter is a leading independent provider of IT infrastructure services. We have about 17,000 employees worldwide who are accompanying our international customers on their path to digital transformation.
Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.
At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.

winningtogethe

• Ensure we are adhering technically to the vendor programme
• Maximising the vendor programmes and knowledge to resolve known issues and utilise their tools to reduce the cost to serve.
• A technical owner responsible for onboarding liaising with the new vendors so that we can confirm we have the rights tool and skills (Samsung, Apple etc)
• Working with the customer to test and sign off the build
• Working closely with the build team (including the team in LTS) to ensure all build instructions are understood
• Regular audit of the build timings to ensure customer changes have not increased time
• Work with the customer to reduce/optimise builds on the bench
• Create and own the process for build escalations
• Monthly/quarterly meetings with the vendors on latest issues
• Supporting the onboarding of new vendor programmes
• Meeting with customer and Computacenter technical teams to improve and reduce length of build
• Responsible for the maintenance of the physical infrastructure to maintain productivity