Technical Business Analyst (Business Systems, CRM & Workflow Architecture) at SkySun

Chandigarh, Chandigarh, India -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, CRM Platforms, Workflow Architecture, API Integrations, SaaS, Agile Methodology, REST APIs, JavaScript, Middleware, System Design, Data Modeling, Process Mapping, User Story Creation, Gap Analysis, Technical Documentation, Event-Driven Architecture

Industry

Professional Services

Description

Technical Business Analyst (Business Systems, CRM & Workflow Architecture)Experience: 4–10 YearsLocation: Mohali (Work from Office)Shift: US Business HoursEmployment Type: Full-Time About the Role We are seeking a highly technical and business-focused Technical Business Analyst who can bridge the gap between Product, Business, and Engineering teams. The ideal candidate should have hands-on experience working on CRM platforms, SaaS products, workflow automation, API integrations, middleware, and enterprise business systems. This role requires someone who can understand complex business requirements, design scalable workflows, analyze technical dependencies, collaborate with development teams, and drive successful product delivery in an Agile environment. Key ResponsibilitiesBusiness & System Analysis Gather, analyze, and document business, functional, and technical requirements. Translate business needs into user stories, acceptance criteria, and technical specifications. Conduct requirement workshops and stakeholder discussions. Perform gap analysis and solution recommendations. Workflow Architecture & Process Design Design and document end-to-end business workflows and system processes. Create process maps, workflow diagrams, data flow diagrams, and dependency maps. Analyze workflow bottlenecks and recommend automation opportunities. Define scalable business processes across CRM, SaaS, ERP, and integrated systems. API & Integration Analysis Work closely with engineering teams on API-based integrations and middleware architecture. Document API requirements, request/response flows, authentication methods, and integration dependencies. Understand and evaluate: REST APIs Webhooks Event-Driven Architecture API Authentication Rate Limiting Idempotent APIs Support integration planning between internal and third-party platforms. Agile Product Delivery Participate in Sprint Planning, Grooming, Daily Standups, Reviews, and Retrospectives. Collaborate with Product Owners, Architects, and Engineering teams to prioritize requirements. Ensure requirements are development-ready and aligned with business objectives. Support roadmap planning and release management activities. Impact Analysis & Documentation Conduct dependency mapping and technical impact assessments. Analyze downstream effects of system changes and integrations. Prepare BRDs, FRDs, Process Documents, System Diagrams, and Integration Documentation. Ensure complete traceability between business requirements and technical solutions. Mandatory Skills & ExperienceCore Business Analysis ✔ 4+ years of experience as: Technical Business Analyst Business Systems Analyst Systems Analyst Product Analyst ✔ Experience working on: SaaS Products CRM Platforms ERP Solutions Workflow Automation Systems Technical Understanding ✔ Practical understanding of: JavaScript Middleware & Integration Layers System Workflows Enterprise Applications ✔ Strong knowledge of: REST APIs API Integrations OAuth/API Authentication Webhooks Event-Driven Systems ✔ Understanding of: Rate Limiting Idempotent APIs API Lifecycle Management Integration Dependencies Environment & Infrastructure Knowledge ✔ Experience working with: Sandbox Environments UAT Staging Production Systems ✔ Understanding of: VPN Concepts Static IPs Network Security Fundamentals Environment Configuration Agile & Delivery ✔ Strong understanding of: Agile Methodology Scrum Framework User Story Creation Backlog Grooming Sprint Planning Acceptance Criteria Data & Architecture Knowledge Candidates must have exposure to: Workflow Architecture System Design Concepts Integration Architecture Business Process Mapping Data Modeling Database Design Concepts ER Diagrams Data Flow Diagrams (DFD) Dependency Mapping Technical Impact Analysis Star Schema vs Snowflake Schema

Responsibilities

Bridge the gap between Product, Business, and Engineering teams by designing scalable workflows and analyzing technical dependencies. Gather requirements and translate them into technical specifications for CRM and SaaS product delivery.