BACKGROUND

The Condominium Authority of Ontario (CAO) is a dynamic, digital organization that supports the province’s rapidly evolving condominium sector with information, education and dispute resolution services.
We value innovation, collaboration, creativity, a get-it-done mindset and embrace modern, agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAO’s culture embraces diversity and provides a collaborative environment where they can learn, grow and thrive. We are committed to staff well-being and work-life balance, and offer competitive compensation, health benefits, pension matching and a hybrid work environment. Our office is in heart of Toronto’s bustling financial district.
The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision, mission and values:

• Our Vision: Strong and vibrant condominium communities in Ontario
• Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution
• Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness
• Team Values: Respect, trust, diversity, collaboration, leadership

QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business, IT, or related discipline (or equivalent experience).
• 3–5 years of experience in a Business Analyst, Technical Analyst, or related IT/business hybrid role.
• Strong knowledge of relational databases, CRM systems, and system integrations, and custom software development.
• Experience supporting product strategy, backlog prioritization, and product roadmap planning.
• Ability to collaborate on user flows, wireframes, and prototypes with product managers and designers.
• Hands-on experience with Agile methodologies (Scrum/Kanban), writing PBIs, epics/features, and acceptance criteria.
• Proficiency with data analysis and visualization tools (Excel, Power BI, SQL).
• Strong analytical, problem-solving, and communication skills, with the ability to influence stakeholders.
• Familiarity with cybersecurity, compliance, and data governance best practices.
• Experience identifying opportunities for process automation and emerging technologies (e.g., AI, RPA).

ROLE PURPOSE

The Technical Business Analyst serves as a strategic bridge between CAO’s business units and IT, ensuring digital solutions are optimized to deliver measurable business outcomes. This role involves gathering and analyzing requirements, assessing risks and impacts, and shaping technology-enabled solutions. The Analyst partners with stakeholders to improve business processes, enhance user experience, and maintain system integrity while ensuring compliance with data governance and cybersecurity standards.
If Interested please apply by September 5, 2025 4 pm