Job Title: Technical Business Analyst
Job Location: London, UK/ Hybrid
Is it Permanent / Contract: Open for Both (if contract then initially 12 months)

OVERVIEW

We are looking for a Business/Systems Analyst who has core experience working with infrastructure, end user device management, telephony and MS Exchange. The business analyst will have excellent communication skills and can adapt to a fast and ever-changing landscape.
The business analyst will be assigned to a number of initiatives within the Core Infrastructure and End User Value Streams. Primarily analysing and cleansing data to enable the initiatives to drive value and deliver positive outcomes for the business. The role will require a flexible individual who can work on a number of analysis tasks at once, who can provide clear understandable data that can be used by the team and presented to various levels of stakeholders. They will need to be able to work at pace in a demanding environment.

REQUIREMENTS

• At least 5 years of experience as a Business Analyst or Systems Analyst
• Working in a technical environment is essential, preferably infrastructure or end user compute; desktop, VDI, Exchange, telephony and Device as a Service (DaaS)
• Ability to deliver data driven content from a number of sources e.g., Active Directory, Workday, Microsoft Intune, Excel
• Ability to create reports for different audiences and all levels of complexity, using visualisation tools such as PowerPoint, Power BI
• Experience with Microsoft Intune would be an advantage
• Strong knowledge of business analysis tools and techniques, such as user stories, use cases, wireframes, UML, BPMN, etc.
• Experience in working with agile methodologies, such as Scrum and Kanban using Jira
• Previous or current experience in testing would be an advantage
• Excellent communication, presentation, and facilitation skills
• Must be able to work independently and proactively in a fast-paced and dynamic environment

• Support the Product Owner to analyse data to inform prioritisation and delivery decisions
• Facilitate internal and external stakeholder workshops, building a valuable relationship with our end-user community
• Consume and understand complex specifications and turn these into valuable product driven outputs
• Analyse and document business processes, data flows, and system interactions
• Collaborate with engineers, testers, and other team members to ensure quality and timely delivery
• Communicate effectively with all levels of stakeholders, both verbally and in writing