Technical Business Analyst at myCareer - NSW Government

Mangrove Mountain, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

125720.0

Posted On

13 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business analysis, Technical analysis, Stakeholder engagement, Requirements elicitation, Systems analysis, Data analysis, Process analysis, User stories, Solution design, Governance, Compliance, Agile delivery, Communication skills, Problem-solving, Digital solutions

Industry

Government Administration

Description

Technical Business Analyst Grade: 7/8 Salary range: $113,574-$125,720 + superannuation and leave loading Duration: permanent full-time role, ongoing Location: Hybrid with an in-office requirement 2 days a week. This may be subject to change in line with DCS workplace policies Bridge business needs and technical design by turning complex requirements into clear, secure and well‑governed solutions that shape how technology is delivered across government. As a Technical Business Analyst, you will work closely with architects, engineers, delivery teams and business stakeholders to translate business needs into clear, actionable technical requirements. You will support analysis and delivery activities that enable well‑designed, secure and fit‑for‑purpose digital solutions. About the team This role sits within the Architecture team in the NSW Telco Authority. The Architecture & Governance function works at the intersection of business needs and technical design, supporting early‑stage discovery, solution shaping and governance assurance. The team ensures technology solutions align with architectural standards, strategic direction and organisational priorities. Your responsibilities will include Engaging stakeholders to elicit, analyse and document business and technical requirements Analysing systems, data and processes to identify issues, risks and improvement opportunities Developing functional requirements, user stories and analysis artefacts that support solution design and delivery Supporting testing, implementation and delivery activities to ensure solutions meet agreed requirements Working collaboratively with technical teams to align business needs with system and architectural constraints Operating within established security, governance and compliance frameworks For more information on the role and its accountabilities, click here to view the role description. To be successful in this role you will have Demonstrated experience or exposure in ICT business analysis and technical analysis Strong analytical, problem‑solving and communication skills Ability to engage effectively with both technical and non‑technical stakeholders The ability to elicit, analyse and document business and functional requirements Strong systems, data and process analysis skills within security and governance constraints The ability to manage multiple tasks and competing priorities in a delivery‑focused environment Nice to have Experience working in Agile delivery environments Exposure to integration, digital or enterprise platforms Government or public sector experience About NSW Telco Authority NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe. NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. For more information, go to NSW Telco Authority Salary Grade 7/8, with the base salary for this role starting at 113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 20th April, 9:59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The role involves bridging business needs and technical design by translating complex requirements into secure, well-governed digital solutions. You will collaborate with architects, engineers, and stakeholders to document requirements and support the delivery of fit-for-purpose technology projects.