It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do.
We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people.
No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work.

QUALIFICATIONS

• Degree in Computer Science or Information Systems is desirable
• BCS and/or IIBA Certifications are advantageous

EXPERIENCE

• Proven experience in a technical BA role or similar (e.g. BA with strong emphasis on gathering technical requirements or a software engineer/architect with experience in defining technical requirements and analysing processes)
• Experience of leading systems analysis and requirements gathering for medium- to large-scale technology modernisation programmes
• Experience of working in the insurance industry or financial services is advantageous

SKILLS

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Knowledge of data modelling and analytics
• User story mapping
• Value stream mapping (VSM)
• Proficiency in project management tools and techniques
• Familiarity with the software development process

MISSION AND VALUES

Our values are central to our vision, as they represent how we collaborate to continually deliver for our customers:

• Accountability: We own our actions and shape our success on the results we deliver
• Innovation: We tackle challenges with fresh thinking and bold ideas
• Teamwork: We work together, recognising we can’t do this without each other
• Trust: We build trust on integrity, transparency and mutual respect

We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance.

AN OVERVIEW OF THE ROLE

In the role of a Technical Business Analyst, you will serve as a vital link between business objectives and technical execution. Your main task will be to translate business vision into actionable goals by analysing systems and existing processes, and pinpointing opportunities for improvement. You will be gathering both non-functional and technical requirements to ensure our systems evolve effectively. As we undertake a technology modernisation initiative, you will play a key role in advancing these programmes.
In this role, you’ll focus on articulating business value, managing project scope, and fostering effective communication within the team. You’ll collaborate with software and QA engineers to design, implement, and test solutions that achieve our goals and deliver value to stakeholders.
This is a hybrid position requiring in-office attendance at our Worcester location minimum twice a week.

YOUR KEY RESPONSIBILITIES

• Elicits, understands, and communicates business vision as well as breaking the vision into executable goals, that can be met in an incremental and iterative manner
• Analyses current processes, highlighting areas of inefficiency or risk, and designs future state, improved processes
• Gathers non-functional and technical requirements for evolving and modernising complex, distributed systems and translates them into well-defined user stories
• Business Value Articulation: identifies, captures, and understands the work and activities being done, relative to and in the context of the business value created
• Scope Management: Embraces flexibility in requirements change to maximise the stakeholder value whilst balancing management of delivery and expectations of required objectives within a defined timeframe. Understanding which scope management techniques to employ based on the impact of the change.
• Facilitation: steers team and stakeholders to work well, both in defining a common vision, making decisions, achieving their goals and creating a relational climate where trust prevails and communication is fluid, empathic and honest.
• Collaboration: works jointly with others to co-create and achieve a common goal. This includes learning, practising and experimenting with tools, techniques and frameworks that foster collaborative working environments.
• Work closely with stakeholders on delivery teams (Software Engineers, QAs, ADMs) in designing, implementation and testing of the solutions, and ownership of the backlog
• Domain Modelling: understand, describe and model real-world entities and the relationships between them so as to provide an effective basis for designing systems for maintainability, testability, and incremental development.
• Process modelling – articulate and design processes for ongoing maintenance and reliability of new systems designed.
• Risk Management: maps and comprehends the risks involved in several dimensions of the work, aiming to prevent them by reducing and mitigating them when possible. (Collaborates with ADM)
• Defines clear Service Level Objectives (SLOs) for measuring service performance
• Interfaces with customers, partners and end users to analyse their requirements for system changes; being primary point-of-contact for issue resolution
• Comparative Analysis: provides data-driven analysis between competing options and to communicate the pros and cons as well as short term and long term implications of choices, based on analysis of trade-offs so as to make best possible use of resources while meeting the business objectives.
• Giving & Receiving Feedback: solicits and engages with feedback on a continuous basis. Having timely, actionable and meaningful conversations about performance for the purpose of shaping behaviours and fostering learning, with the goal of strengthening confidence and improving the effectiveness of self and others.