TECHNICAL BUSINESS ANALYST

This role will need to sit in our Burnaby office. We work in a hybrid schedule of 3 days in the office, 2 remote.

COMPANY DESCRIPTION

RedMane Technology Canada is an application software consulting and systems integration company in British Columbia and Ottawa, Canada. We deliver software solutions for our clients throughout Canada, the United States, and Caribbean by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems. Our focus is on high impact software technology solutions that improve the lives of people in need. In particular, we are focused on helping Human Services agencies and Indigenous communities across Canada use technology to transform how they support their most vulnerable citizens.
At RedMane our people are our business and we put a great deal of focus not only on hiring the right people, but also on keeping them happy and engaged. We have an open, non-hierarchical culture that is collaborative, inclusive, and fun.
We are a problem-solving company. Technology is just our tool.

All professionals at RedMane are expected to possess these skills:

• A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
• A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others

RedMane has a full-time opportunity for a Business Analyst as we continue to grow our Burnaby based practice. The Business Analyst will be responsible for solution design work of a low code, highly configurable product. You will play a key role in product development, design and support for a state-of-the-art SaaS solution. This product incorporates leading-edge technologies, from cloud-based mobility, to data visualizations and artificial intelligence. We are seeking to engage your inquisitive nature and inclination to learn.

Day to Day Activities include:

• Experience in planning and leading JAD sessions and creating design documents
• Participate in and lead systems analysis and gap analysis.
• Support team members through the development and testing of functional designs.
• Provide status reporting, quality assurance monitoring and ensure adherence to procedures

Duties:

• Application Support: Triage issues and provide fixes where possible. If requiring escalation, provide feedback to Operations and Product groups. Accountable for each application environment. Assess customer feedback and make necessary improvements. Looking for patterns and make recommendations about how to improve product and services. Work with product and operations teams to bring improvements to bring to client.
• Configuration Management: Coordination of client environments with mCase builds and patches.
• Testing & Deployment: Test integrated software (SIT, UAT, Performance, etc.). Plan and support deployments to all client environments. Provide information and training support for clients as part of rollouts.

Required Qualifications

All professionals at RedMane are expected to possess these skills:

• A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
• A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.

Required: At least 5 years in hands-on business analysis and solution design work with enterprise COTS / low-code-no-code platforms in client-facing roles
Desired: CBAP Certification / Formal training in Business Analysis / Technical background