Technical & Business Operations Team Lead at Amdocs

Limassol, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Debugging, Root Cause Analysis, Software Support, SLA Management, Scripting, Automation, Incident Management, Customer Facing, Technical Ownership, Software Solutions, System Stability, Process Improvement, Communication

Industry

Software Development

Description

Primary Skill : Other Secondary Skill : Other Other Skills : Organizational Level 1 : Amdocs Services Organizational Level 2 : CBS iMEA & VF Manager : Marios Panteli Location: Cyprus- Limassol (Amdocs Site) Talent Acquisition: Zoe Alexandrou Required Travel : Minimal Open to Relocation : Relocation - No Referral Bonus Reward Amount* : €1,000.00 In case this job is open for Amdocs employees only "Refer Friend to Job" option is disabled Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence You will be a key technical owner, supporting mission-critical software solutions for global customers, resolving complex production issues end-to-end, and ensuring systems run smoothly, reliably, and within agreed SLAs. What will your job look like? Own the investigation, troubleshooting, and resolution of complex software issues, including deep debugging, simulations, and root cause analysis. Act as a subject-matter expert for specific modules or applications, handling high-impact and escalated cases. Engineer and implement fixes, configurations, and improvements that keep solutions stable, scalable, and supportable. Design and develop tools, scripts, and automations to speed up diagnostics, reduce response time, and improve support efficiency. Analyze production issues from both business and technical perspectives, assess impact, and contribute to RCA for critical incidents. Collaborate closely with development, operations, and cross-product teams to resolve end-to-end issues. Drive continuous improvement by reusing solutions, applying innovation, and improving software and support processes. Ensure high service quality by meeting SLAs, KPIs, and delivery timelines. Communicate clearly and professionally with internal teams and customers to ensure issues are fully understood and resolved. All you need is... At least 5 years of experience as a Software Support Engineer or in a similar production-support role. Strong hands-on experience in troubleshooting, debugging, and analyzing complex software systems. Experience working in SLA-driven, customer-facing environments and handling escalations. A proactive, ownership-driven mindset with the ability to work independently and as part of a team. A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience). Why you will love this job: You will work on real-world, high-impact systems, solve challenging technical problems, influence product evolution, and be part of a collaborative, global team that values innovation, ownership, and customer success. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Responsibilities

The role involves being a key technical owner, supporting mission-critical software solutions for global customers by resolving complex production issues end-to-end. Responsibilities include owning investigation, troubleshooting, engineering fixes, and designing automation tools to ensure systems run reliably within agreed Service Level Agreements (SLAs).