ARE YOU PASSIONATE ABOUT PROVIDING TECHNICAL SUPPORT AND DELIVERING EXCEPTIONAL CUSTOMER SERVICE? DO YOU THRIVE IN A DETAIL-ORIENTED ENVIRONMENT WHERE PROBLEM-SOLVING AND EFFECTIVE COMMUNICATION ARE KEY?

If so, Retail Imaging Management Group is looking for you! We are currently seeking a dedicated Remote Technical Call Center Agent to join our team to contribute to our mission of providing top-notch support to our valued customers.

• Provide warm and professional assistance to customers, both technical and non-technical, via inbound/outbound calls, emails, chats, and other communication channels. Adhere to predetermined call response times, resolution targets, and performance metrics.
• Accurately document all interactions using issue tracking systems.
• Proactively identify and communicate the need for updates to existing documentation in relevant databases.
• Effectively balance responsibilities between handling inbound/outbound calls, emails, and other non-customer facing tasks.
• Maintain clear, open, and proactive communication with both customers and your managers through phone, chat, and email.
• Ensure all work-related activities align with the policies, expectations, and practices of Retail Imaging.
• Adapt to and fulfill additional duties as assigned to support team goals and organizational objectives