Technical Care Engineer at Nokia

, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications, IT, Electronic Engineering, Linux, Networking, VoIP, Cloud Technologies, OpenStack, OpenShift, VNF, CNF, Protocol Analyzer Tools, Wireshark, Teamwork, Communication Skills, Stress Management

Industry

Telecommunications

Description

As a Care Engineer, you will play a key role in delivering high-quality technical and product support as part of our global Care organization. This is a global position in a 24x7 support environment, where you will work on real-world technical challenges reported by both external and internal customers. You will be responsible for analyzing, troubleshooting, and resolving customer-reported technical issues in line with agreed Service Level Agreements (SLAs). In addition, you will support integration, delivery, and upgrade activities, ensuring smooth and reliable service for our customers. Handling both regular and emergency cases will be a core part of your daily work. You will collaborate closely with Nokia customers’ technical teams as well as internal stakeholders, including R&D, Integration and Delivery engineers, and Customer Service Managers. This role offers strong exposure to cutting-edge technologies and cross-functional teamwork in an international environment. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process].

Responsibilities

As a Care Engineer, you will deliver high-quality technical and product support in a global 24x7 support environment. You will analyze, troubleshoot, and resolve customer-reported technical issues while collaborating with various technical teams.