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Technical Care Specialist at Nokia

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Optics and OTN Network Solutions, Root Cause Analysis, 1830 PSS Product Family, Optical NMS, DWDM Theory, Technical Troubleshooting, Customer Service, Network Performance Optimization

Industry

Telecommunications

Description

As a Technical Care Specialist, you will deliver advanced, proactive technical support for Optics and OTN network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction. You will also act as a primary interface to TEC for escalation of customer problems and their follow-up till resolution.

Responsibilities

Deliver advanced technical support for Optics and OTN network solutions by diagnosing complex issues and performing root cause analysis. Act as the primary interface for escalating customer problems to the TEC and collaborating with R&D for resolution.