Technical Care Specialist at Nokia

, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Technologies, GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE, YANG/NETCONF, Kubernetes, Openshift, NMS/EMS Platforms, Linux, IP Networking

Industry

Telecommunications

Description

The Technical Care Specialist provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process]. Some of our benefits: * Flexible and hybrid working schemes * A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) * Life insurance to all employees to provide peace of mind and financial security * Well-being programs to support your mental and physical health * Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) * Employee Growth Solutions to support your personalized career & skills development * Diverse pool of Coaches & Mentors to whom you have easy access * A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries [https://www.nokia.com/about-us/careers/our-locations/].

Responsibilities

Provide advanced technical and product support for complex troubleshooting cases within a 24x7 global environment. Act as the primary interface to R&D for escalating and resolving customer problems.