Technical Care Specialist at Nokia

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SDH, LAN/WAN, Networking, Nokia 1830 PSS, OTN, DWDM, GMPLS, Troubleshooting, SLA Management, Incident Handling, Technical Support, Network Health Checks

Industry

Telecommunications

Description

The Technical Care Specialist supports customers across technical support, operations, maintenance, network activities, and training, contributing to revenue growth and customer satisfaction throughout service lifecycle phases and stakeholders per service agreements, acting as the first contact for software and hardware issues, ensuring service readiness, advising product teams on serviceability, and escalating key issues as needed. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia [https://www.nokia.com/careers/life-at-nokia/]. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia [https://www.nokia.com/careers/#recruitment-process]. Some of our benefits: * Flexible and hybrid working schemes * A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) * Life insurance to all employees to provide peace of mind and financial security * Well-being programs to support your mental and physical health * Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) * Employee Growth Solutions to support your personalized career & skills development * Diverse pool of Coaches & Mentors to whom you have easy access * A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries [https://www.nokia.com/about-us/careers/our-locations/].

Responsibilities

Provides advanced technical support for Nokia 1830 PSS products, handling complex troubleshooting and system-level issues. Acts as the primary interface to R&D for escalating customer issues and ensuring resolution within a 24x7 environment.