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Technical Care Specialist at Nokia

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Broadband Access Technologies, IP Networking, GPON, XGS-PON, SD-WAN, FWA, IPv4/IPv6, SIP, IGMP, SNMP, DHCP, PPPoE, ERPS, UNIX/Linux, Root Cause Analysis, Network Diagnostics

Industry

Telecommunications

Description

As a Technical Care Specialist, you will deliver advanced, proactive technical support for broadband and IP network solutions by diagnosing and resolving complex technical issues, collaborating closely with R&D and cross-functional teams, performing in-depth root cause analysis, documenting findings and solutions, sharing technical knowledge, optimizing network performance, and continuously improving service quality to ensure reliable operations and exceptional customer satisfaction.

Responsibilities

Provide advanced technical support for broadband and IP network solutions by diagnosing and resolving complex issues. Collaborate with R&D and cross-functional teams to perform root cause analysis and optimize network performance.