REQUIRED SKILLS

• Minimum of Diploma level education, ideally in a relevant field such as Legal Studies / Engineering / Forensics / Mathematics / Business Studies
• Excellent communicator – confident and easily able to build rapport with a diverse range of people
• Keen to take up professional Loss Adjusting qualifications and committed to developing into a Trainee Adjuster
• Excellent English language skills, both written and oral
• Highly competent with MS Office suite, with working experience of applying other technology platforms to support day to day admin and operational tasks
• Strong analytical and problem-solving skills
• Willing to work outside office hours and travel overseas as and when required

KEY RESPONSIBILITIES

• Assist adjusters with general file management and e-filing of papers.
• Document creation and voice transcription (if required) e.g., preparation / proof-reading of reports, letters, and general communications with clients.
• General adjuster support, including the following tasks:
• Case management on a day-to-day basis including developing the ability to confidently deal with technical questions (within reason) on behalf of the Adjuster
• Attending site visits and meetings (with Adjuster and as required) with Insurers, Reinsurers, Brokers, Claimants, Insureds, and other interested parties
• Assisting with drafting first reports and content for commentary on all aspects of the claim including circumstances, cause, loss/damage, potential quantum, policy response considerations and future actions
• Assisting with regular communication with all interested parties, and reviews of ongoing information, preparing interim reports and other communications
• Assisting with the negotiating and agreement settlement of claims (where appropriate) and preparing accurate final reports
• Assist with the arrangement of meetings and appointments for adjusters
• Attending and supporting the arrangement of client events, seminars and business development opportunities
• Build strong relationships with:
• Adjusters and external clients, where appropriate, and proactively follow up on any claims related queries / issues
• Key internal stakeholders across working capital, marketing and other adjusting teams
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.