Technical Claims Consultant

at  Direct Line Group

ABOUT US

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

WHAT YOU’LL BE DOING

Reporting directly to the Technical Claims Manager, you’ll settle high-value and complex third-party claims as economically as possible while maximising the speed of settlement and safeguarding the company’s reputation. You’ll become an integral part of a centre of technical excellence for Motor and Liability claims, where you’ll provide advice and guidance to Claims and other business areas within Direct Line Group.

• Manage your own portfolio of high-value personal lines catastrophic injury/complex claims, adhering to your own personal delegated handling authority
• Conduct thorough investigations, with the assistance of experts when necessary, to validate all large loss claims
• Negotiate fair and reasonable settlements for third-party claims using the appropriate communication channels
• Contribute to the development of technical claims handling skills in the department and wider claims locations by coaching, conducting file reviews, providing training, and disseminating updates on technical and legal developments
• Stay informed about legal and procedural developments impacting high-value claims handling, evaluate any relevant changes or developments, provide input into the assessment of impact or determination of approach that should be taken by DLG, communicating outcomes to stakeholders
• Provide technical advice and support to regional third-party claims teams and other business areas to support the achievement of business objectives
• Contribute to the development of the large loss claims handling strategy within DLG, identifying opportunities for improvements and strategies to maintain DLG’s position as market leaders in this field
• Maintain awareness of and adhere to the rules and requirements of legal, regulatory, and risk management frameworks on an ongoing basis
• When necessary, lead or provide input into DLG’s responses and discussions related to developments and changes in procedural or damages law/law reform
• Represent DLG on industry bodies or review groups, providing valuable technical insights and reporting to Claims Management as needed

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
• Up to 10% performance-based annual bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many mor