ABOUT THE ROLE

We’re looking for a skilled and detail oriented Technical Claims Handler to join our growing team. Reporting to senior team members, you’ll play a key role in supporting claims handlers of all experience levels across third-party property damage, credit hire, personal injury claims, and client-specific processes.
This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

WHAT YOU’LL BE DOING

• Manage a dedicated caseload of motor claims, including technical referrals and escalations.
• Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
• Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
• Stay up to date with relevant legislation and industry best practices.
• Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
• Support with coaching and training of team members when required.
• Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
• Build and maintain strong client relationships through consistent, high-quality service.