Key Responsibilities

Maintain your own caseload of fully litigated Motor Recovery claims, ensuring work is handled to a high technical standard.

Supervise and support file handlers in line with the relevant competency framework.

Provide ongoing technical coaching, mentoring and development to members of the team.

Support the development of pre-litigation handlers, claims handlers issuing proceedings and those handling Small Claims Track matters.

Help develop new starters towards achieving their first financial authority within an agreed timeframe.

Identify individual and team training requirements and work with the Technical Manager to address them.

• Manage technical performance issues and support individuals through performance improvement plans where required.