The Role

We're hiring a Technical Client Manager to join our client team. Together, the client team is responsible for making sure our clients get what they came to us for: carbon data they can trust, and the support to do something with it.

Within that, you'll be part of the team that owns the methodology and science behind what our clients see. In practice, that means reviewing how footprints have been calculated, sense-checking the results our platform produces, and explaining the approach in terms our clients can act on.

You'll lead onboarding calls, check-ins and the milestone calls where a client sees their results for the first time, and you'll be one of the people they message when something doesn't look right.

You'll work closely with our product and data teams, and you'll have real influence over the methodology, the data and the overall user experience. We're looking for someone who wants to be an advocate inside the company for what our users actually need.

What You'll Do

In your first three months

• Get up to speed on our platform, our clients' goals, and the science we're built on (product and corporate carbon footprinting).
• Shadow client calls, then start leading them for some of our smaller accounts.
• Conduct methodology reviews: checking how a client's footprint has been calculated and whether the result stands up
• Handle client messages and own the follow-up actions from calls, so nothing falls through.

Beyond that

• Lead onboarding, check-in and publishing calls across a set of clients, alongside the rest of the client team.
• Own methodology reviews end to end, and be the person the team trusts to sense-check a number.
• Work with the product team to shape what we build, bringing the client's perspective into the room.
• Write the documentation that explains our science and methodology, both for clients and for our help centre.
• Run client experience projects: client health, AI-powered support, and finding the things that quietly frustrate people before they tell us.
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