Showcase your commercial claims experience, optimise operational processes and coaching for performance
Partner with Team Leaders and Technical Specialists to develop technical career pathways growing our internal talent
Brisbane, Sydney or Melbourne location
12 month role with the possibly to be extended or made permanent
We are looking for someone ready for their next career challenge in commercial insurance. Well experienced, ideally claims but alternatively relevant legal, underwriting, recoveries or customer relations backgrounds, who now want to develop their coaching and mentoring skills, to progress their careers in technical claims management toward a senior claims portfolio manager or technical specialist, focussing on complex claims environments of Events & Natural Hazards.
You will work closely with the broader technical community to establish frameworks and practices, optimising claims outcomes for customers and enabling the growth and development of claims officers from new starters to specialist claims portfolio managers.
Responsibilities
Onboarding, structured and adhoc training and change delivery
Assist Team Leaders with capability assessment and development plans for their team members
Business process optimisation
Support Technical Specialists and technical mentoring program to uplift technical decision making
Evolve the quality review process to better identify and manage risks
Design of all relevant technical development frameworks for long term effectiveness and sustainability
Leverage business intelligence claims customer data and subject matter expertise to inform operational improvements and enhance customer and broker experiences.
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