Description
The Office of Continuing Medical Education in the Cumming School of Medicine invites applications for a Technical & Communications Assistant. This Fixed Term Recurring Part-time position is for approximately 6 months (based on length of grant funding), with the possibility of extension.
This position reports to the Manager, Continuing Medical Education & Professional Development.
The Technical Assistant will work closely with the Innovation and CME teams, as well as faculty and registrants to provide professional and technical support to primarily synchronous online educational events. Due to the dynamic nature of course and program deliveries, there will be variable hours assigned.
This is a recurring part-time position. Recurring Part-time employees are hourly employees engaged to perform work on an irregular schedule.

Summary of Key Responsibilities (job functions include but are not limited to):

• Provide basic tech support to the delivery of CME&PD virtual courses
• Coordinating with course registration team
• Pre course: assigning streaming channels, preparing for interactivity, etc.
• Leading or supporting dry runs as required
• Day-of: responding to registrants’ email inquiries; hosting, recording the course live sessions;
• Assisting teaching faculty in virtual course sessions including setting up groups, tracking the chat window, slide sharing and interactivities such as breakout groups, polling, whiteboard, etc.
• Post course: validating attendee list and tracking course attendance, handling session recordings, etc.
• Develop and/or edit web-based written, audio and video materials with the guidance of education consultant and subject matter experts
• Update and maintain web content/design, especially on the Drupal 8 site
• Support to communications functions as required
• Ability to interpret the needs of others, particularly those with a non-technical background
• Ability to train faculty and staff in the use of learning technologies
• Ability to take direction and receive constructive feedback
• Excellent time management skills, including response time to emails and requests

QUALIFICATIONS / REQUIREMENTS:

• Bachelors degree required
• Exposure to distant classroom setting in adult education is an asset
• Working knowledge and experience with: video conferencing, web conferencing and webinar; online survey platform(s) Require
• Basic audio and video editing, as well as in basic web content management, Marketo and other software, as well as social media Required
• Well-developed organizational skills and attention to detail with ability to prioritize and meet deadlines
• Able to work independently as well as collaboratively
• Comfortable in a fast paced, dynamic work environment
• Excellent communication and interpersonal skills displaying professionalism, tact and diplomacy
  Application Deadline: September 19, 2025
  We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.
  This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 1.
  For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

• Provide basic tech support to the delivery of CME&PD virtual courses
• Coordinating with course registration team
• Pre course: assigning streaming channels, preparing for interactivity, etc.
• Leading or supporting dry runs as required
• Day-of: responding to registrants’ email inquiries; hosting, recording the course live sessions;
• Assisting teaching faculty in virtual course sessions including setting up groups, tracking the chat window, slide sharing and interactivities such as breakout groups, polling, whiteboard, etc.
• Post course: validating attendee list and tracking course attendance, handling session recordings, etc.
• Develop and/or edit web-based written, audio and video materials with the guidance of education consultant and subject matter experts
• Update and maintain web content/design, especially on the Drupal 8 site
• Support to communications functions as required
• Ability to interpret the needs of others, particularly those with a non-technical background
• Ability to train faculty and staff in the use of learning technologies
• Ability to take direction and receive constructive feedback
• Excellent time management skills, including response time to emails and request