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Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

• Develops and manages collections of information products, such as online help, in product guidance and messages, job aids, visual aids, and videos.
• Translates complex technical topics into concise, clear language.
• Conducts research and asks questions of subject matter experts to gather information and recognizes the need for additional information.
• Follows product release cycles and networks with internal teams to document product changes and determine the need for revised or new information products.
• Writes and publishes release notes in conjunction with product release cycles.
• Provides feedback to product teams to improve product usability. May write User
• Interface content, such as error messages.
• Contributes to quality assurance of information products and recommends revisions to scope, format, and content.
• Builds technical knowledge and troubleshooting skills to use content development tools effectively.
• Leads audits and conducts maintenance tasks on information products.
• Evaluates effectiveness of materials through metrics and reporting.
• Understands technical communication principles, conventions, processes, delivery

methods, and tools.

• References usage metrics to prioritize content needs and priorities.
• Collaborates with members of the Learning Experience Design team to ensure a cohesive learning and performance support experience.
• Creates and tracks status of project related tasks to manage workload and communicate progress to stakeholders and managers.
• Tracks project contribution time to support accuracy of utilization metrics.
• Ensures effective communication methods and approaches are used to yield the best results for users’ comprehension.
• Follows writing standards and styles, including grammar, content structure, and style guides.
• Acquires knowledge of hospitality industry and IDeaS lexicon appropriate to assignments.
• Performs other duties as assigned.