Your tasks

• Customer support: You provide personal support to our customers and ensure that they are satisfied and successful with our products in the long term.
• Supporting onboarding: You will assist new customers as they enter the trawa universe, coordinate the onboarding process, and support the implementation of our software solutions. You will ensure that all necessary information is available and that the right contacts are involved.
• Working across teams: Together with our colleagues from Product and Sales, you will create a customer experience that delights our customers.
• Handling customer inquiries: You process and prioritize incoming customer inquiries, resolve problems promptly and independently, or forward them in a structured manner to the responsible Customer Success Manager.
• Ensuring data quality: You maintain customer data in our systems, for example in the CRM, and ensure high data quality through careful work.
• Preparing reports and QBRs: You are responsible for the preparation, documentation and follow-up of internal meetings, customer QBRs and relevant reports.