We are looking for a Technical Consultant, who plays a key role in ensuring smooth onboarding, implementation, and platform adoption for our customers. This position encompasses implementation consultancy, technical troubleshooting, and adoption support. They guide new clients through post-sale platform setup, customization, and integration, while supporting existing customers in adopting new features. As experts on the Emarsys platform, they provide strategic advice for scalable and sustainable integrations, monitor platform usage, and help clients meet their marketing objectives. This reduces churn by keeping the platform central to customer engagement strategies. Additionally, Technical Consultants are instrumental in partner education and technical enablement, ensuring accurate scoping and smooth partner-led onboardings.
Please note that this position is offered as a fixed-term contract for 6 months to temporarily replace a team member on parental leave.

YOUR EXPERIENCES:

• Proven project management experience, preferably in a digital, mid-market, or technology setting.
• Previous experience in a technical client-facing role.
• Solid understanding of core tech and product knowledge, ideally experience in platform implementations or adoption services.
• Solid CRM knowledge and experience in helping customers adopt technology and deploy use-cases.
• Familiarity with all current Services offerings.
  If you’d like to be part of a high-performing, collaborative global team that values curiosity, initiative, and impact, we’d love to hear from you!
  At Emarsys, we are committed to building diverse teams with a rich variety of perspectives and experiences. If your job profile closely aligns with our essential requirements and business need, we encourage you to apply. We are dedicated to assessing your competencies, learning agility and passion and not your age, disability, familial status, sexual orientation, gender, race, ethnicity, religion or nationality

• Lead new and existing client onboarding, from platform provisioning to design, implementation and feature adoption of their Emarsys platform, with a team of internal specialists assigned. Help customers with re-implementations to close implementation gaps.
• Provide quality assurance for integrations and configurations to assure performant and effective deployments of use cases.
• Fully understand the client’s application environment and data in order to provide insightful and effective design recommendations for the integration process.
• Work closely with client’s technical teams to scope existing application environment and facilitate integration and implementation.
• Warrant quality of setup and implement best practices to ease the demands on the Support organization following onboarding.
• Map customer objectives to Emarsys driven solution - promote Value and ROI through adoption and usage of our solutions.
• Ensure timely delivery of contract-based work, including Statement of Work (SOW) commitments, roadmaps, forecasts, and regular check-ins.
• Coordinate multiple engagements at different stages of implementation and maturity.
• Act as a technical thought leader by keeping up to date on new releases/product launches and industry trends.
• Partner with our Client Success organization to provide our customers with a seamless customer experience, helping to grow our customers and prevent churn.
• Engage with mid-market customers and 3rd parties, mostly in our ICP space.