Technical Consultant – ServiceNow Technology and Core Business Workflows at ServiceNow

São Paulo, Southeast, Brazil -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, ITSM, ITOM, ITAM, SPM, Risk, SecOps, HRSD, S2P, JavaScript, Flow Designer, Playbooks, Service Portal, Employee Center, Platform Governance, AI Integration

Industry

Software Development

Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionWhat you get to do in this role: We are seeking a highly experienced Technical Consultant in ServiceNow with a proven track record of delivering large scale enterprise implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others.This is a senior consultative role requiring both deep technical expertise and strong client-facing skills. The ideal candidate acts as a trusted advisor, guiding clients through strategic roadmaps, adoption strategies and process improvements, while delivering scalable, maintainable ServiceNow solutions aligned with leading practices.The Principal Technical Consultant will Lead the configuration, design and implementation of multiple ServiceNow modules with hands-on technical expertiseDesign and optimize solutions using JavaScript, Flow Designer, Playbooks, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Knowledge Management, Service Portal, Employee Center and platform automation featuresDrive large-scale integrations with high data volumes, ensuring performance, security and maintainabilityApply best practices in platform governance, performance optimization and maintenance including upgrades and patching cyclesAct as a trusted advisor on adoption strategies, process improvements and alignment with ServiceNow leading practicesLead workshops, define current and future state processes and ensure solutions achieve business outcomesOversee and validate development work from partners or customer teams, ensuring quality and adherence to technical standardsCollaborate across functions including BPCs, architects, project managers and business consultants to deliver high value outcomesMentor and coach junior consultants and contribute to organizational knowledge and leading practicesDrive strategic conversations with senior client stakeholders and serve as a thought leader in the industry QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Advanced English and SpanishFifteen years of progressive experience in professional services or equivalent technical and consulting experienceProven hands-on experience in ServiceNow implementations across Technology and Core Business WorkflowsAdvanced development skills inJavaScript including scripting with Business Rules, Client Scripts, Script Includes, UI Policies, ACLs and customizations Experience with Flow Designer, Playbooks, Knowledge Management, Service Portal, Employee Center and platform automation Strong experience with large data volume integrations using ServiceNow native and custom approachesSolid knowledge of platform performance, governance, maintenance best practices and technical architectureDeep expertise in at least three ServiceNow modules Demonstrated experience driving adoption, client engagement and strategic roadmapsExperience evaluating and leveraging AI-powered workflows and automation for business outcomesNice to Have ServiceNow certifications including CTA, CSA, CAD and two or more CIS certifications aligned to implemented workflowsExperience with platform upgrades, patching and technical maintenance Knowledge of business processes related to ServiceNow modules Industry experience in Financial Services, Telecommunications or Public Sector Familiarity with architecture frameworks such as TOGAF or similar Key Competencies and Soft Skills Excellent written and verbal communication and executive presence Ability to manage complex client relationships and influence senior stakeholders Strong consultative and problem-solving skills Creative, entrepreneurial and comfortable driving initiatives independently Experience working collaboratively across global teams Ability to travel up to fifty percent as required Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: LATAM - Latin America Work Persona: Flexible or Remote

Responsibilities

This senior consultative role involves leading the configuration, design, and implementation of multiple ServiceNow modules using deep technical expertise across Technology and Core Business Workflows. The consultant will act as a trusted advisor, guiding clients on strategic roadmaps, adoption strategies, and process improvements while delivering scalable solutions.